Customer Support
ITBS Fintek Private LimitedWelcome to ITBS Customer Support
At ITBS Fintek Private Limited, we are committed to providing timely and effective support for our customers, partners, and service users.
Our support team is available to assist you with inquiries related to financial software solutions, communication platforms, digital products, subscriptions, payment-related concerns, and technical issues.
Support Services
We provide assistance for:
Lending Management
Software Development
Website Development
Mobile Applications
IoT & Automation
E-Commerce Services
Digital Products
Technical Support
Support Channels
Phone Support
+91 9005300200
Monday – Saturday · 10:00 AM – 06:00 PM
Business Hours
Monday – Saturday
10:00 AM – 06:00 PM
Sunday & Public Holidays
Closed
Technical Support
Customers may contact our support team regarding:
- Software Issues
- Login Problems
- Account Access
- Website Errors
- Mobile App Issues
- API Integration Support
- IoT Device Support
- Product Activation Assistance
Payment Support
For issues related to:
- Online Payments
- Payment Gateway Transactions
- UPI Payments
- UPI AutoPay
- eNACH Mandates
- Subscription Payments
- Refund Requests
Please contact: support@itbs.co.in
Include: Name, Mobile Number, Transaction ID, Order ID (if available), Description of Issue
Response Time
We aim to respond within:
General Queries
Within 24 Business Hours
Technical Support
Within 24–48 Business Hours
Payment Related Queries
Within 48 Business Hours
Refund & Cancellation
Within 7 Business Days
Frequently Asked Questions
How can I contact ITBS Support?
You can contact us through email or phone during business hours.
How do I request a refund?
Please review our Refund & Cancellation Policy and submit your request to support@itbs.co.in.
How do I cancel a UPI AutoPay or eNACH mandate?
You may cancel recurring payment mandates through your banking application, UPI application, or by contacting our support team.
What should I do if my payment was deducted but service is not activated?
Please contact support with your transaction details for verification.
Registered Office
ITBS Fintek Private Limited
Mustafapur Harsher, Goraul, Vaishali, Bihar – 844118, India
Contact Information
info@itbs.co.in
support@itbs.co.in
www.itbs.co.in
Grievance Redressal
For unresolved complaints or escalations:
Grievance Officer · ITBS Fintek Private Limited
grievance@itbs.co.in
Response: 48 Working Hours